I have worked with Global Trade for more that five years now. The quality that is supplied by Mike’s company surpasses any off shore facility that I have worked with. Mike and his engineering team go above and beyond in making sure a quality product arrives at our facility. We look forward to a continued relationship with Global Trade for many years to come.
— Barry L, president, supplier of metal parts used in the railroad industry
When I decided to have my product manufactured overseas, I started by contacting manufacturers directly via the web. The responses I received were few and far between, and the communication was poor, to say the least. After several months of receiving the run-around from several manufacturers, I had all but given up on my hopes of bringing my idea to market. After some research I came upon the Global Trade Specialists site, and sent off an e-mail to Mike inquiring about having my product manufactured overseas. I received an immediate reply, and Mike walked me through every step of the process in a way that made it seem “too easy”. Even though my first order was a small one, the service and attention that I received was above and beyond what I expected. I am still astounded at how easy Mike and his company made the manufacturing process. My only regret is that I did not find Global Trade Specialists in the earlier stages; I look forward to a continuing relationship with GTS.
— John B, owner, supplier/importer of custom tires
Our company has worked with Global Trade Specialists since 2003. We have found them to be a very detail oriented company; they take great pride in what they do and are very responsive to our questions. The manufacturing and sourcing of products we have made through Global, are excellent and should there be any problems, they are always quick to get it resolved. I would highly recommend Global Trade Specialists.
— Ed B, president, supplier of custom printer parts and accessories
I chose your company for a number of reasons including you were accessible and quick to respond to all of my requests and inquiries. Additionally I wanted a company close to Arizona within a similar time zone. And I found a lot of other companies made promises that they couldn’t keep.
— Bryan S, buyer, electrical components
Global Trade Specialists has helped us import products for our manufacturing company, and their service has always been highly professional. When we experienced some quality issues with products received that weren’t to our standards, Global Trade Specialists had the problems corrected to our satisfaction by having the products remanufactured and by arranging for us to receive a credit for the defective merchandise.
— Dave M, president, office and promotional product manufacturer
Patience is a virtue. I have been working with Global Trade for nearly 19 months. During that time there have been countless emails and a few phone calls, all of which were promptly returned and treated in a very professional manner. Our new company had no import experience and we were attempting to get a brand new product manufactured halfway around the world. Mike was a pleasure to work with. We were taken through the entire process step by step, and even given suggestions for other sources when Global did not provide a particular service. It has been hectic the last two years attempting to design, patent, and manufacture a new product. We could not have done it without the help of Global Trade and Mike! Thank you!
— Jason M, president, importer of a custom cutlery product
I know importing is mysterious to newcomers, but you do a great job of explaining it in simple terms so its easy to understand, especially with the various costs involved.
— Neil B, owner, clock wholesaler
I had the pleasure of working with Global Trade Specialists to find a manufacturer in China, for our company’s chalk holder. Mike Genung made the process easy and was great to work with. He always responded to questions or concerns promptly and eased any fears I had about working with a factory half way around the world. Whatever problems arose were taken care of and if I ever outsource to China again, I will definitely work with Global Trade Specialists, and Mike, again.
— Debra K, owner, office products
I am the purchasing manager for a machine shop specializing in parts for the packaging and poultry industries. On time delivery is crucial for us. I’ve been dealing with Global Trade since the year 2004 and all I can say is that it’s been a great experience.
Mike does a great job: quick turn around on quotes, and great service. He keeps me informed about all that’s going on with my orders. Knowing that I’m dealing with suppliers overseas that cannot be reached directly; this gives me great security when I place an order. I positively recommend Global Trade for any outsourcing needs that you may have.
— Nelson M, purchasing manager, machined parts
Before contacting Global Trade Specialists, I spoke with a number of firms, all of which justified our anxiety about importing from China. Either we were too small or they were too busy to spend time with us. As a consequence, we questioned whether or not off-shore manufacturing was a viable option for our small business.
The response we received from Global Trade was different. Although we were new to the importing process and not fully acquainted with the vocabulary, answers to our questions were complete and our concerns were addressed in a clear, unhurried manner. Throughout the process, from beginning to end, Global Trade responded to our emails promptly, on average within 24 hours (3 time zones removed). Punctuality played a role in reassuring us Global Trade was the right choice.
During the last five years we’ve done several manufacturing runs in China through Global Trade; all went without a hitch, except for one. The problem was not due to anything Global Trade did, but needed to be addressed by another company. When I called Global Trade while at a customer’s location, they immediately spent time and effort looking into and resolving the issue. Again, this was not something they caused, nor were obliged to fix.
In short, Global Trade has made it possible for a small company like mine to do off-shore manufacturing.
— Paul A, president, furniture manufacturer
We have been doing business with GTS since we opened our business in 2004. Their ability to efficiently source our product and guide us through the importing process saved us countless hours and dollars we would have otherwise spent looking for a manufacturing partner. They were able to help us minimize our cash outlays, which enabled us to test the waters for our product with a minimum of risk. We have gone from importing a few pallets at a time to importing entire containers of product at once. In the rare instance we have run into an issue, GTS has been able to solve it quickly, again saving us hundreds if not thousands of dollars. On several occasions we have had other companies provide us quotes for manufacturing our products but no one has come close to providing us the cost and service we receive from GTS.
— Anthony V, president, supplier of freeway safety products